Welcome to my technology blog!
This is a follow up to my post back June 17th, 2016. Back then I had just moved to my new home and back then the only wired option for broadband internet was AT&T U-verse. Sadly the maximum speed was only 18Mbps down and a paltry 1.8Mbps up. Although Comcast’s Xfinity was available in my subdivision, they hadn’t run lines yet to the newly developed area.
The single biggest frustration in my recent move is that my only available internet provider at the moment is AT&T Uverse. It was either go with AT&T or no internet (satellite internet is even worse) or have no home internet at all. Having had cable internet since 1999 I was spoiled by the relatively fast speeds I was getting. My last place had Comcast Xfinity internet and I was getting 120 Mbps down and 20 Mbps up. Since I work from home, having faster internet is a must. While I did move to a more rural area, Comcast IS in the neighborhood. As a matter of fact if I look out my back window I can literally see a house that has Xfinity:
My new house was built on a new street. Since the street is new, it doesn’t yet show up in many business service databases. In order to get service to a new address, Comcast sends out a person to do a survey. If this person feels that you can get service without a lot of effort, they add your new address to their system and then you can place an order and get services installed. However, if the person doing the survey feels that there would need to be “construction” done to run the lines to your street, then it has to be financially approved and scheduled before you can get service.
Continue reading “AT&T Uverse Internet is Just Too Slow – I need my Xfinity”
Hey Comcast, it’s almost 2015! We’re deep into the Netflix and online gaming age. While I appreciate my high speed Xfinity service and the relatively low down time, the 300GB per month data cap seems to be a bit archaic. I moved at the beginning of September and when I did I signed up for your fastest (and most expensive) consumer internet plan. I get a nice 105Mbps download speed and a good 20Mbps upload speed. Once it was finally installed properly (that’s another post), the service has been very speedy and stable. No complaints there. However, in about 2 weeks after I got connected I started getting the emails and automated phone calls alerting me that I was nearing my 300GB data cap and then eventually that I had passed it. Many of my readers here probably don’t realize that most internet providers have a data cap. Whether it’s enforced or not is another story. In the case of Comcast Xfinity it’s 300GB per month for years, but not really enforced until 2012. That sounds like a lot! However, in today’s world of streaming media, cloud storage, online gaming and cloud backups it’s really not a lot at all. I would imagine that there is a need for data caps. If they let everyone do anything they wanted there would likely be some abuse that would slow down other customers. The fact that there’s a data cap is not my issue. My issue is that Comcast has one data cap for ALL customers (except Comcast Business customers). So if you’re on their cheapest plan or their most expensive plan the data cap is the same. That’s the part that I have an issue with. It’s like punishing your best customers who chose your fastest speed because they’ll be more than likely to hit the cap sooner!
A few years ago I hit the cap and I got a very threatening call from Comcast. They actually gave me a warning that If I went over 2 more times they would actually cancel my service. Back then I thought “how stupid is that?” You have a customer that’s using a lot of your service. Find a way to give them what they need and charge them for it. Well it seems that Comcast realized they were missing out and now they give you 3 overage grace months before they start charging you $10 for 50GB units. As you near your 300GB limit you get the warning emails/phone calls. Once you use 300GBs of bandwidth they add on another 50GB of data for $10. Go over 350GB and they add on another $10/50GB unit (this time without warning).
Actually the extra $10 charges (while annoying) aren’t the real issue. It gives us the ability to either stick to the 300GB limit or a way to pay extra for the extra bandwidth that we need. There is one problem though. Let’s say it’s the last day of the month and you hit the 300GB limit. No problem Comcast doesn’t interrupt your service, they just tack on another $10/50GB unit. However, chances are you won’t use that 50GB in one day. Let’s say you only use 5GB of the 50GB unit and you technically have 45GB left. On the first of the month the meter starts over again and you lose that extra bandwidth that you paid extra for. At a minimum you should at least get to carry any extra bandwidth that you paid for over to the next month.
Let’s get back to the main issue though. Not only is 300GB really too small in today’s high speed world, it’s also just not reasonable to have one limit for ALL consumer customers. Comcast I ask that you either raise the cap for all or offer higher caps for those of us on your higher plans. My average appears to be under 500GB so let’s start there!
Q. Terry can’t you just go with Comcast Business since you use more data than the average person?
A. Sure and as a matter of fact I had it in my studio. However, there are some other limits like NO premium channels and you have to sign a contract with steep penalties for early termination (which is why I’m still on the hook for paying for it until March 2015).
Q. Terry can’t you just pay for the overages? That way you only pay for the amount you use over the cap?
A. Yes and I do. However, since I’m already paying for their most expensive/fastest plan it would seem that their should be a larger cap. Also the unused portion of the overage units is lost at the end of the month.
Q. Why not go with a different provider?
A. When it comes to high speed internet I need the fast available and in my area it’s Comcast. If there was a competitor that offered comparable speeds I’d consider a switch.
For years TiVo has been my favorite set-top box! There's no question about it I'm a TiVo fan. However, even as a TiVo fan that doesn't mean I like upgrading just for the sake of upgrading. When I upgrade ANYTHING I weigh the pros and cons and decide if the upgrade is necessary or will benefit me. I encourage EVERYONE to do that! When TiVo introduced the TiVo Premiere I looked at it and decided that there wasn't really anything there to justify an upgrade for me. My TiVo HD's were (are) working just fine and although for anyone NEW to TiVo the Premiere is a great choice, it just didn't offer "enough" things for me to spend the money. As a matter of fact the only real advantage for me would be the larger hard drive (which I could do to my existing units). See TiVo's own comparison here. If you look at that comparison you'll see that most of the differences between the new Premiere boxes and the HD boxes revolve around the user interface and searching. The New TiVo Premiere definitely has better searching and suggestion features than the older model. However, I'm not usually trying to discover "new" shows.
You're going to laugh! Actually I replaced one of my TiVo HD XLs with a TiVo Premiere XL because I was forced to! No I'm kidding. No one can "force" you to upgrade. However, there was something that TiVo announced that I've been wanting and waiting for for years and that's…here it comes…an iPad App!
httpv://www.youtube.com/watch?v=s6w3RUE8mhY
I was both excited and ticked off at the same time when I saw their announcement (and cool video by the way) of their upcoming TiVo iPad App. I've been beating up TiVo for a while now for not having an iOS App for scheduling, remote control, account management, etc. and when they finally announced it I cheered until I saw that it will only support the TiVo Premiere and Premiere XL. ARGGGHHHHHHHHH! While it's easy for me or anyone else to say c'mon! Really? You can't make that app work with the thousands of TiVo HD's out there? I know how these things go from a development standpoint. You want this really slick experience that takes complete advantage of your new UI on your new box, that will take twice as long and twice the development effort to make work with a box that you don't even sell anymore. Anyone who has been using a computer for more than a couple of years has faced this already. Some new OS or piece of software you want won't work on your older hardware. If you want those capabilities you "have to upgrade". So here we are! I want those capabilities and "I" decided to upgrade ONE TiVo HD to get them.
After I got over the emotional part of upgrading something that was working fine, I decided to plan a box swap. I have an existing TiVo HD XL with a larger drive in my theater. The XL has the larger drive which means it can hold more shows without having to delete as often. I decided to move that one to the living room (which is always running out of storage space) and eBay the TiVo HD from the living room. The New TiVo Premiere XL would go in the theater. This plan made me feel a "little" better about it as I would be solving two problems with one purchase. I would also recoup some of my money on selling the perfectly working TiVo HD. That brings me to another point. TiVo.com offers UPGRADE pricing to existing customers. This means that you don't lose out on your Lifetime subscription and you get a bit of a price break. I'm feeling even better now.
The other thing that always makes me think twice about a TiVo upgrade is the fact that I have to get Comcast involved. Since Comcast is my cable provider I have to get a CableCARD from them to go inside the TiVo. My experience with CableCARDs has been hit or miss. Sometimes everything works on the first try. Other times I've had to have the tech come back multiple times before it worked. The problem is that they don't deal with them often and not many reps know how to configure them on your account. I planned and scheduled my appointment for one day after the TiVo Premiere XL was to arrive and in typical (sorry but I have to say it) Comcast fashion they screwed up the appointment. Let's just say they went to the wrong house! As they called to apologize and reschedule it dawned on me that I had a CableCARD sitting in my hands. I had the one from the old (now factory reset) TiVo HD that I was going to turn in. I figured I could just swap them myself, but I've had bad experiences trying that in the past. The CableCARD must first be UNPAIRED before putting it into a different TiVo. I know that now after having to send two TiVos back in the past. Luckily since I went through the factory reset process I saw on screen where it said that it was going to unpair the cableCARD during the process. This made me feel a little safer in suggesting to the Comcast rep on the phone, "well I have a card from the old one can someone just configure this one over the phone and then you won't have to send anyone out?" She informed me that she could and away I went to the Premiere XL to plug the card in. The result: A happy ending! It WORKED! No problems whatsoever. She knew what she was doing (rare when dealing with Comcast and CableCARDs). I was up and running without having to have a tech/contractor come out . Rant alert: By the way (Comcast if you're reading this) I never understood and still don't understand why Comcast has to come out for this anyway. Why can't I pick up a CableCARD from the office? When you order a CableCARD the tech comes out and plugs it in! That's all he/she can do anyway. This brings up a dialog on screen with the necessary ID numbers. The rest has to be done over the phone anyway (by anyone that can read off numbers!) I can go to my local Comcast office and pick up a Cable Modem or Comcast DVR but not a CableCARD , which is the EASIEST thing to install. You just PLUG IT IN and READ OFF NUMBERS. End of Rant.
One of the recent additions to TiVo.com is the new online Season Pass Manager. One of the things that TiVo brags about during the upgrade process. They say you'll be able to easily copy over all your Season Passes (show scheduling) from the old TiVo to the NEW one. Great! Except for one problem. When I ordered the new Premiere, it was done as an upgrade. Therefore replacing one on my account. TiVo in their infinite wisdom replaces the box on your account with the New one even before it arrives at your door. When I logged into my account the new one was there and the old one (along with its Season Passes) was GONE! When I called TiVo to complain about this to their credit the tech rep was able to temporarily put the old TiVo back on my account long enough for me to copy over the Season Passes. I will admit that this feature definitely makes it much easier to upgrade, but TiVo you should think about upgraders and the way your process works now. The old TiVo should go in an inactive state so that the user can grab the info they need for the new one!
The TiVo Premiere XL has a much more modern looking interface! It's hands down easier on the eyes than the previous UI (user interface). Being a visual guy, I love the movie poster art all over the place. TiVo HD already had integration with Netflix, Amazon Ondemand, YouTube and Blockbuster, but the TiVo Premiere interface brings that content closer to the surface and makes it easier to get to. I still think that the new Apple TV has the best Netflix integration, but the TiVo Netflix integration works just fine.
The "old" TiVo HD interface
A couple less ports. The Premiere drops the S-video out port, which probably won't be a big loss to many. It still has Component, HDMI, Optical audio and Composite, which are all active at the same time. There is also only one cableCARD slot so you'll definitely have to get a Multistream CableCARD. Again not a problem as there probably aren't very many single stream cards being handed out these day by the cable companies.
1080p is here! Another nice update is that the Premiere goes up from 1080i to 1080p. I'm happy to see this for sure, but not sure how often I'll see it in use. My cable service still maxes out currently at 1080i. Perhaps some of the online ondemand content will stream at 1080p at some point if not now. My old TiVo HD XL was THX certified and so is the NEW Premiere XL. This new one even comes with a set of glasses to allow you to tweak your TV for optimum THX performance during the setup process. I love the THX trailer that plays at the end! They even suggest that you "crank up your sound system" before it plays. Nice! Lastly I like the smaller physical footprint of the Premiere. The case is noticeably smaller than the HD and leaves me more room on the stand I have it on.
It is very smart! As you know famous actor/comedian Leslie Nielson recently passed away. One of the "finds" at the top of my TiVo Premiere Screen was the "The Best of Leslie Nielson". It's basically a list of every movie that he has been in. While you could go through and choose individual favorites to buy or search for recording, my favorite feature in this case was a ONE BUTTON add all to my To Do List. In other words if ANY of these movies come on TV in the future TiVo will now automatically record them. Now that is freakin' sweet!
Google made a lot of noise recently with their announcement about Google TV. See their short concept video here:
httpv://www.youtube.com/watch?v=diTpeYoqAhc
This got me thinking about how I watch TV now and how much of it is on the computer vs. on my HDTVs. I probably have more vested in TV than the average person. I have multiple HDTVs, multiple TiVo HDs, multiple Apple TVs and a couple of Slingboxes. Yep, I like to get my TV on! The conclusion that I came to after watching Google's video is that while I definitely watch my share of "internet" videos, I don't think that my viewing habits will change all that much with Google TV. Here's my reasoning: when I watch a clip on YouTube, it's primarily because I'm already on my computer and it's an in the moment kind of thing. Someone sent me a link or it was embedded in a website that I was already headed towards. It's also like to be a SHORT clip (YouTube limits the clips to 10 minutes max). Each of my TVs already has either an Apple TV or TiVo HD connected to them (if not both) and both of those devices can view YouTube clips. However, I almost NEVER watch YouTube via those devices. I don't sit down to look for stuff to watch on YouTube or the internet. This might also be due to the fact that unless I specifically hook up a keyboard or run some type of App on my iPhone/iPad that searching with these devices via the onscreen keyboard is a royal pain. So If I sit in front of a HDTV it's usually to watch a longer show and probably one that I've already TiVo'd ahead of time.
If you're a cable modem user chances are your cable modem is on 24/7 doing its job and you don't give it a second thought. Most people go for years without upgrading their equipment because as long as it's working the cable company has no reason to upgrade you and as long as it's working you have no reason to think about upgrading right? Think again! Like any other technology out there, cable modem manufacturers add new features too. So while your old cable modem is functioning, you may not be getting all of the speed out of your connection that you could be getting. Here in Michigan my cable provider is Comcast and while I've had my issues with them for Cable Television off and on, my Cable Modem service has worked very well for over 10 years. As a matter of fact my internet speeds have steadily increased over the years. So I've been a happy customer.
Very rarely does my IP address change and usually when it does it means that Comcast has changed something on their end. Normally their changes have meant good things for me. Not this time! I was out of town and wanted to connect to my home network and I couldn't (at least with the IP address that I knew) because my IP address had changed. It wasn't a big deal and I moved on. However, once I got home I immediately noticed that my upload speeds were in the toilet. Here's a speed test I performed back on July 7, 2008 (yes almost 2 years ago) when I noticed and blogged about how much faster my service had gotten:
Great download and upload speeds back then.
Here's the speed I was getting when I got home from my trip:
While my download speed was still rocking as fast as ever, my upload speed was way way down. Below 1Mbps. This all happened around the time when I was needing to upload lots of video content via FTP for the CS5 launch and therefore a slow upload speed was very painful.
I immediately got on the phone with Comcast support (after doing the standard unplugs and resets). They claimed that nothing had changed on their end. Of course! We tried a bunch of things and best I could get was about 1.75Mbps when connecting my computer directly to the modem and a little less than than on the router. I know that routers add some latency, but this was more than just a latency problem and again it wasn't all that much faster connected directly to the cable modem. Comcast told me that they only promise 2Mbps UP on my plan and since I was getting very close to that, there wasn't much they could do.
I own my own cable modem because it seems that since they don't change very often the math works out in my favor to own rather than rent. Since I own my own equipment that means that I can upgrade to the latest standards whenever I want. If I ask Comcast to bring me out a new cable modem, they will but I'll have no control over what they bring. I know that Comcast is going to be upgrading to faster speeds and you'll need a cable modem capable of handling DOCIS 3 to get those faster speeds. I also know that this kind of upgrading of their systems doesn't happen over night and I figured that they had already started putting some of this new gear in place. So why not take advantage of it?