If you know anything about computers, chances are you have a friend, relative or colleague that knows less than you do and they come to you for help. I have a couple of friends that come to me from time to time and ask me "how do you do______ again?" Usually it's something that they actually have done before but they've either forgotten how or they've missed a step. Well if you've ever tried to help someone remotely with a computer problem before you know that half the battle is for them to explain what's going on on screen or what the actual problem is?

Look at their screen over the Internet

There's actually a way for you to see EXACTLY what's going on as long as you and your friend have access to the Internet. Adobe provides this service FREE of charge and it's called Acrobat Connect Now. As a matter of fact if you're in one of the CS4 products you can get to it even quicker by choosing "Share My Screen" from the file menu. However, even if you're not in a CS4 product and even if you don't even own an Adobe product you can still use this great service for FREE. Just head over to acrobat.com and sign up for an account. If you already have an Adobe I.D. then you're all set.

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